Search below for answers to our most Frequently Asked Questions.

1. My CD will no longer start automatically when I insert it into the computer. What do I do?
2. Why can't I edit the files on the CD?
3. How do I remove the "Read-Only" attribute from my files?
4. I'm experiencing some Java errors. What should I do?
5. Why won't Quicktime movies play in my browser?
6. How do I open a file in a non-default application?
7. How do I know if I need to install the plugins from the disk?
8. How do I open a file in my web browser?
9. How do I find out what the version is of software that I am using?
10. I just bought a new book, and the included CD-ROM is damaged. What should I do?

9. How do I find out what the version is of software that I am using?

   If you are unsure of what version your software is, first try starting the program. Many programs have a loading screen which most often displays the version number.

   Another way to determine your software's version number is from the program's menu bar. Choose "Help" then "About..". A pop-up window will usually open, and you can confirm which version you are running.

   
   In this example the "About.." is About Microsoft Excel.

   
   The version is Microsoft Excel 2000 (release 9.0.4402 SR-1).