Search below for answers to our most Frequently Asked Questions.

1. My CD will no longer start automatically when I insert it into the computer. What do I do?
2. Why can't I edit the files on the CD?
3. How do I remove the "Read-Only" attribute from my files?
4. I'm experiencing some Java errors. What should I do?
5. Why won't Quicktime movies play in my browser?
6. How do I open a file in a non-default application?
7. How do I know if I need to install the plugins from the disk?
8. How do I open a file in my web browser?
9. How do I find out what the version is of software that I am using?
10. I just bought a new book, and the included CD-ROM is damaged. What should I do?

1. My CD will no longer start automatically when I insert it into the computer. What do I do?

   If the CD does not auto start, double-click the CD icon (under "My Computer" for Windows, on the desktop for the Mac). This will allow you to browse the CD. You will find a file, likely named "Start.html" or something similar, as a starting point. Double-click this file.