Search below for answers to our most Frequently Asked Questions.

1. My CD will no longer start automatically when I insert it into the computer. What do I do?
2. Why can't I edit the files on the CD?
3. How do I remove the "Read-Only" attribute from my files?
4. I'm experiencing some Java errors. What should I do?
5. Why won't Quicktime movies play in my browser?
6. How do I open a file in a non-default application?
7. How do I know if I need to install the plugins from the disk?
8. How do I open a file in my web browser?
9. How do I find out what the version is of software that I am using?
10. I just bought a new book, and the included CD-ROM is damaged. What should I do?

4. I'm experiencing some Java errors. What should I do?

   There are a number of reasons that could cause a Javascript error.

   1. A Javascript enabled web browser is required to use our products. We recommend Internet Explorer 5.5 (or higher) or Netscape 6.0.2 (or higher). Click to download the latest version of Internet Explorer or Netscape (from Netscape Browser Central).

   2. You may have turned off Javascript for your browser. Please see the help file for your browser for specific instructions to ensure that you have Javascript enabled.

   3. There may be an error with the Javascript. While we rigorously test each of our products, it is possible that there is an error. Please check our Book Info section to see if there is a known error with a product. If you do not find the accompanying book listed, please contact our 24/7 Product Support website.