Search below for answers to our most Frequently Asked Questions.

1. My CD will no longer start automatically when I insert it into the computer. What do I do?
2. Why can't I edit the files on the CD?
3. How do I remove the "Read-Only" attribute from my files?
4. I'm experiencing some Java errors. What should I do?
5. Why won't Quicktime movies play in my browser?
6. How do I open a file in a non-default application?
7. How do I know if I need to install the plugins from the disk?
8. How do I open a file in my web browser?
9. How do I find out what the version is of software that I am using?
10. I just bought a new book, and the included CD-ROM is damaged. What should I do?

7. How do I know if I need to install the plugins from the disk?

   If you know that you have either the full program or the plugin already installed, you will not need to install the plugins from the disk. They have been provided for users who do not have either the full version or the viewer version of an application.

   Before installing any plugin or viewer (e.g., Microsoft PowerPoint Viewer), please make sure you read the help information found with each install program (see ReadMe files in each install folder). This information provides specific details on system requirements and installation procedures.