Pearson Education Canada -Les Hanson, Darryl Hammond - Business Communication: Contexts and Controversies, First Canadian Edition

Table of Contents

Part 1 Foundations
1.      Business Communication in the Twenty-First Century
2.      Ideas—Planning the Writing Process
3.      Words—Looking at Your Language
4.      Media—Choosing Your Channel
5.      Intercultural Communication

Part 2 Routine Communications
6.      Meetings
7.      Oral Presentations—The Counterintuitive Speaker
8.      Writing Routine Letters, Memos, and Emails
9.      Writing Persuasive Messages
10.   Dealing with Negative Information

Part 3 Longer Documents
11. Writing Instructions, Explanations, and Definitions
12. Preparing to Write Proposals, Reports, and Electronic Presentations
13. Writing Reports and Proposals
14. Writing Business Plans

Part 4 Employment
15. Writing Resumes
16. Networking, Developing Effective References, and Succeeding in
Employment Interviews
17. Interpersonal Communication—Surviving Life on the Cube Farm

Appendix: Grammar, Punctuation, and Plain English

Available february 2010

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