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A note from the authors:
This book was written to be the primary text for courses in interpersonal communication. We’ve written this book for college and university students of all ages who are seeking research–based principles and skills to enhance their interpersonal relationships. We emphasize research–based because this is not merely a book of “how to” techniques to win friends and influence people. Our ideas are based on decades of communication research and reflect the latest thinking about how human beings relate to each other. Our balance of principles and skills is designed to help students enhance their own communication skills, as well as to give them insights into why people communicate as they do in interpersonal situations.

Table of Contents

Preface

PART ONE: FOUNDATIONS OF INTERPERSONAL COMMUNICATION
Chapter 1: Introduction to Interpersonal Communication
Chapter 2: Interpersonal Communication and Self
Chapter 3: Interpersonal Communication and Perception

PART TWO: INTERPERSONAL COMMUNICATION SKILLS
Chapter 4: Listening and Responding
Chapter 5: Verbal Communication Skills
Chapter 6: Non–verbal Communication Skills
Chapter 7: Conflict Management Skills

PART THREE: INTERPERSONAL COMMUNICATION IN RELATIONSHIPS
Chapter 8: Interpersonal Communication and Cultural Diversity
Chapter 9: Understanding Interpersonal Relationships
Chapter 10: Developing, Maintaining, and Ending Interpersonal Relationships
Chapter 11: Interpersonal Relationships at Home, on the Internet, and at Work

Notes
Index



Available february 2010

© 2011 • ISBN–13: 9780205716814 • 416 pages

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