Copyright © 2003
Pearson Education Canada Inc.

The following Web connections will take you to sites that provide useful advice and examples. Please note that, at any time, a site might change its URL or the site might disappear.

• Chapter 1
  The following links deal discuss the nature of technical writing, technical writing careers and job listings for technical writers, collaborative writing techniques, and hints for effective technical documents.
  
  http://www.stcloudstate.edu/~scogdill/collaboration/biblio.html
  http://uwec.edu/jerzdg/orr/handouts/tw/proj/index.html
  
  This site provides "Internet resources for technical communicators":
  http://www.soltys.ca/techcomm.html
  
  
• Chapter 3
  Try the Clarkson University Writing Center's tips for writing efficiently and effectively; look for "General Writing Skills", half way down the Center's home page.
  
  http://www.clarkson.edu/~wcenter/index.html
  
  
• Chapter 4
  These two sites focus on essay writing, but their advice can be applied to business writing, also.
  
  http://www.tc.cc.va.us/writcent/handouts/writing/argument.htm
  http://www.wuacc.edu/services/zzcwwctr/you-attitude.txt
  
  
• Chapter 5
  This Web site covers a wide range of ethics issues for technical people trying to cope with difficult situations. In particular, see the "Famous Cases" and "Recent Engineering Cases" secondary sites.
  
  http://onlineethics.org
  
  
• Chapter 6
  The first of the following sites offers a comprehensive guide to Web search engines. Next, the Megaresearch site defines focus groups. The Okanagan University College and Mount Royal College sites advise how to use a variety of traditional and electronic research tools.
  
  http://www.monash.com/spidap.html
  http://www.megresearch.com/focus.html
  http://www.ouc.bc.ca/libr
  http://www.mtroyal.ab.ca/programs/academserv/lib/Indexlibweb.htm
  
  
• Chapter 7
  These sites provide wide-ranging advice on how to critically evaluate Web-based material.
  
  http://biome.ac.uk/guidelines/eval/howto.html
  http://library.usm.maine.edu/guides/webeval.html
  http://servercc.oakton.edu/~wittman/find/eval.htm
  http://discoveryschool.com/schrockguide/ppoint.html
  
  
• Chapter 8
  A tour of the following sites reveals that documentation "experts" have not yet agreed about formats for citing electronic information sources. I recommend the Guffey site, the first listed.
  
  http://www.westwords.com./guffey/documentation.html
  http://www.columbia.edu/cu/cup/cgos/idx_basic.html
  http://www.bedfordstmartins.com/online/citeappxa.html
  
  
• Chapter 9
  The next two sites discuss summary writing.
  
  http://web.uvic.ca/wguide/Pages/MasterToc.html#Summaries
  
  
• Chapter 10
  The University of Toronto's Engineering Communication Centre has useful advice on using outlines and other aspects of effective writing. (Click on the appropriate sub-topic.)
  
  http://www.ecf.utoronto.ca/~writing/handbook.html
  
  
• Chapter 11
  Many Web sites provide advice about writing clear prose and exercises to improve one's editing techniques. Here is a representative sampling:
  
  http://quintcareers.com/writing
  http://andromeda.rutgers.edu/~jlynch/Writing/
  http://www.io.com/~hcexres/tcm1603/acchtml/lists.html
  
  
• Chapter 12
  The following Web sites are less commercial than most which deal with graphics.
  
  http://www.arcm.com/illustra.html
  http://members.aol.com/macbloom/
  http://www.nas.nasa.gov/About/Media/graphics.html
  http://www.wcdd.com/dd/ddindex.html
  
  
• Chapter 14
  The first of the following sites discuss operational definitions. The last two sites illustrate operational and categorical definitions of terms used in physics and in medicine.
  
  http://www.kcmetro.cc.mo.us/longview/ctac/psychexer1.htm
  http://www.lhup.edu/~dsimanek/glossary.htm
  http://www.io.com/~hcexres/tcm1603/acchtml/def_ex.html
  
  
• Chapter 15
  The first of the following sites presents an excellent example of extended mechanism description. Then the next two sites discuss how to write effective descriptions of mechanisms.
  
  http://www.cisco.com/warp/public/cc/cisco/mkt/servprod/voip/prodlit/ptelb_rg.htm
  http://english.ttu.edu/grad/AHanson/2309/description.html
  http://www.uwec.edu/Academic/Curric/jerzdg/English305/formats/mechanism.htm
  
  
• Chapter 16
  The Cisco site contains process description as well as mechanism description. The next two sites show process descriptions from medicine (heart transplant evaluations) and computer software operation (true type fonts). The fourth site illustrates a set of instructions. The fifth site deals with a variety of descriptive writing, including processes and instructions.
  
  http://www.cisco.com/warp/public/cc/so/neso/voso/voip/ptelb_rg.htm
  http://www.cpmc.org/advanced/heart/patients/topics/evaluation.html
  http://www.microsoft.com/opentype/otspec/ttch01.htm
  http://www.fishingnorthwest.com/flypterns.htm
  
  
• Chapter 17
  The first of the following sites explains why it's important to write readable, usable manuals. Next, Peter Ring's Web site on user-friendly manuals is mostly commercial in nature, but the site does contain a very useful list of free information sources. Then, Jakob Nielsen's site discusses "the usability life cycle" and the Society for Technical Communicators presents its views on usability.
  
  http://www.westworld.com/~ayale/TechWrtg.html
  http://www.prc.dk/user-friendly-manuals/
  http://www.stcsig.org/usability/
  
  
• Chapter 18
  First, you'll find U.S. and Canadian government sites which provide RFPs for suppliers and contractors. Then, sites sponsored by Dakota State and the University of Wisconsin discuss proposal writing, among other things. Also, check out the U of Toronto's advice.
  
  http://www.uspto.gov/web/offices/ac/comp/proc/acquisitions/itpa/itpa-rfp.htm
  http://contractscanada.gc.ca
  http://www.ecf.utoronto.ca/~writing/handbook.html
  
  
• Chapter 19
  The first site, a Netscape listing of technical reports, is very interesting. Then, the next five sites will take you to examples of technical reports, most of which have an analytical purpose. The final site, from Kent State, gives report writing advice.
  
  http://www.cics.uvic.ca/climate/change/cimpact.htm
  http://www.ec.gc.ca
  http://www.epc-pcc.gc.ca/research/scie_tech/
  http://jaring.nmhu.edu/Chaut98/rwojtecki/report.html
  
  
• Chapter 21
  The listed sites discuss, and in some cases illustrate, a variety of job-related reports.
  
  http://www.io.com/~hcexres/tcm1603/acchtml/progrepx2a_non.html
  http://www.rpi.edu/web/writingcenter/handouts.html
  http://www.io.com/~hcexres/tcm1603/acchtml/progrep.html
  http://www.io.com/~hcexres/tcm1603/acchtml/feas.html
  http://www.io.com/~hcexres/tcm1603/acchtml/props.html
  
  
• Chapter 22
  Letters And Memos:
  
  http://www.ecf.utoronto.ca/~writing/handbook-memo.html
  http://www.wuacc.edu:80/services/zzcwwctr/you-attitude.txt
  
  E-mail usage:
  http://www.pimall.com/nais/n.pgp.faq.html
  http://www.webfoot.com
  http://www.uwec.edu/jerzdg/orr/handouts/TW/e-mail.htm
  
  
• Chapter 23
  Résumés: Hundreds of Internet sites dispense advice on résumé writing; Susan Ireland's site is particularly helpful regarding electronic résumés.
  
  http://susanireland.com
  http://www.headhunter.net/jobseeker/index.htm?siteid=cmhome
  http://www.provenresumes.com
  http://www.stantongp.com/
  http://www.uwec.edu/jerzdg/orr/handouts/TW/resume.htm
  
  Job market research:
  http://www.monster.com and http://www.monster.ca
  http://www.kenevacorp.mb.ca/
  http://www.headhunter.net
  http://www.kenevacorp.mb.ca/
  http://www.workinfonet.ca
  http://www.careerexchange.com
  http://www.careeredge.org/
  http://www.dbm.com/jobguide/ (the Riley Report)
  http://www.cacee.com
  http://www.canadajobsearch.ca
  
  Cover letters:
  http://jobsmart.org/tools/resume/cletters.htm#Good
  
  
• Chapter 24
  Preparing Speeches
  
  http://www.speeches.com/index.shtml
  http://www.uwec.edu/jerzdg/orr/handouts/TW/oral.htm
  
  Preparing and delivering conference papers:
  http://www.dfrc.nasa.gov/organizations/techinfo/manual/confDetails.html
  
  Planning meetings and speaking effectively at meetings:
  http://www.effectivemeetings.com/
  http://www.triangle.org/howto/meetings/elements.html
  http://www.meetingwizard.org/meetings/index.cfm
  
  
• Chapter 25
  Designing Web pages is fully discussed in the many linked sites listed at the following sites.
  
  http://trace.wisc.edu/world/web/
  http://www.world-ready.com/readlist.htm
  http://www.uwec.edu/jerzdg/orr/handouts/TW/web/index.html
  http://useit.com/alertbox/9710a.html