Features
Hallmark Features
- Chapter Opening Vignettes & Learning Objectives: A real company is featured at
the beginning of every chapter along with a list of key learning objects that are reviewed at the end of the chapter.
- Key terms appear in bold throughout the text.
- Real Marketing boxes feature real-world examples that show concepts in action and reveal the drama
of modern marketing.
- Continued focus on creating customer value: Kotler is the pioneer of demonstrating how to create customer
value, and the key themes of the text are built around this concept.
- End of Chapter Problems & Exercises
- Focus on Technology: an application exercise focusing on emerging marketing technologies.
- Focus on Ethics: a situation description and questions.
- Marketing by the Numbers: an exercise focusing on marketing financial analysis.
- Video Case
- Company Case
- Discussing and Applying the Concepts: questions and exercises to stimulate class discussion.
- MyMarketingLab: an online grading, assessment, and study tool to be used by faculty and students.
It engages students and helps them focus on what they need to study.
Cutting-Edge, Current, Comprehensive
New Features
- New and updated photos, ads, and data.
- Redesigned PowerPoint
- Streamlined pedagogy provides a renewed focus on core content.
- New! Coverage of new marketing technologies, including coverage of Web 2.0.
- Increased focus on sustainable marketing around the globe.
- Expanded coverage of Integrated Marketing Communications (IMC).
- New design reflects the dynamic nature of marketing.
- New references to learning objectives in the margin.
- New and updated opening vignettes.
- New and updated Real Marketing boxes.
- New and updated Company Cases.
- New Comprehensive Case.
- Greater focus on the rapidly changing nature of customer relationships.
- New material on consumer-generated marketing.
- Personal Selling and Direct Marketing now treated as separate chapters to
reflect the growing importance of each.
- New Marketing by the Numbers end-of-chapter exercises.
- New appendix on Careers in Marketing.
- Enhanced MyMarketingLab to further improve the teaching and learning experience.