Chapter 1

These sites discuss the nature of technical writing and technical writing careers and give job listings for technical writers, collaborative writing techniques, and hints for effective technical documents.
www.stcloudstate.edu/~scogdill/collaboration/biblio.html
www.jeanweber.com/about/edrole.htm

This site provides Internet resources for technical communicators:
www.soltys.ca/techcomm.html

For information about VPNs, see the Virtual private Network Consortium website:
www.vpnc.org

This selection describes the role of the technical editor within the technical writing team.
www.jeanweber.com/about/edrole.htm

This site opens to an overview and reviews of resources, software, training environments, collaboration/conferencing software, and tools. The section on blogs is particularly useful.
mason.gmu.edu/~montecin/platforms.htm

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Chapter 2

For useful discussions of audience analysis, visit:
www.io.com/~hcexres/tcm1603/acchtml/aud.html
owl.english.purdue.edu/workshops/hypertext/reportW/audience.html

For advice on cross-cultural studies and intercultural communication, see:
www.immi.se/intercultural/
www.stephweb.com/forum/index.htm
www.interculturalrelations.com/

Here are four case studies examining issues in intercultural technical communications, and also some links to discussion groups:
www.world-ready.com/cases/index.htm

Asterisks.com. provides a concise set of suggestions for maintaining clarity when writing in English for a foreign readership.
asterisks.com/tut0298.html

I recommend this online tutorial for exploring the similiarities and differences in cultures in the global village:
www.bena.com/ewinters/xculture.html

The Society for Technical Communication (STC) has compiled this collection of resources regarding internationalization, localization, translation, cross-cultural communication, and technical communication worldwide. Projects include a bibliography and "kits" of articles on specific topics.
www.stcsig.org/itc/

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Chapter 3

The Clarkson University Writing Center has links to tips for writing efficiently and effectively; try the "General Writing Skills" and the suggestions for writing technical documents.
www.clarkson.edu/~wcenter/skills.html
www.clarkson.edu/~wcenter/wac.html

Colorado State University's writing site explores different aspects of writing and different processes that can be applied in differing situations.
writing.colostate.edu/references/processes.cfm

Here are some links to interesting material on single sourcing:
www.stc.org/intercom/PDFs/2002/200201_15-17.pdf
www.soltys.ca/techcomm/articles/the_joy_of_single-sourcing.html
www.stcsig.org/ss/articles062002/6_02_ss_Tools_article.htm
stcrmc.org/technicalities/april_may_2003/feature5.htm
www.techwr-l.com/techwhirl/magazine/technical/singlesourcing.html

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Chapter 4

These sites discuss persuasive techniques applied to a variety of genres and media:
www.webpagecontent.com/arc_archive/42/5/
www.editorialservice.com/11ways.html
www.superwriter.com/persuasi.htm

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Chapter 5

This Web site covers a wide range of ethics issues for technical people trying to cope with difficult situations. In particular, see the "Moral Exemplars" and "Engineering Practice" secondary sites.
onlineethics.org

The following sites present Canadian engineering codes of ethics:

Canadian Council of Professional Engineers
www.ccpe.ca/e/guide_guidelines.cfm

Professional engineers of Ontario
www.peo.on.ca/publications/code_of_ethics.html

Canadian Society for Chemical Engineering
www.chemeng.ca/about/mission/cic_ethics__e.htm

Institute of Electrical and Electronic Engineers (international)
www.ieee.org/
(look for the IEEE Code of Ethics under the "About IEEE" menu)

This U.S. site chronicles the investigation of Monsanto's chemical pollution of Anniston, Alabama. The site includes confidential internal Monsanto memos and technical documents that became public because of court cases against Monsanto.
www.chemicalindustryarchives.org/dirtysecrets/annistonindepth/intro.asp

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Chapter 6

The following site offers a comprehensive guide to Web search engines:
www.monash.com/spidap.html

The Okanagan University College and Mount Royal College sites advise how to use a variety of traditional and electronic research tools.
www.ouc.bc.ca/libr/research/find_articles.htm
library.mtroyal.ca/

Although Robert Niles's Internet research site primarily focuses on the U.S., it does include some guidance re. Canadian sources, and Niles has good advice about interpreting statistics and technical data.
nilesonline.com/data/

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Chapter 7

These sites provide wide-ranging advice on how to critically evaluate Web-based material:
biome.ac.uk/guidelines/eval/howto.html
library.usm.maine.edu/guides/webeval.html
discoveryschool.com/schrockguide/ppoint.html
writing.colostate.edu/references/trad_research/eval/index.cfm

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Chapter 8

A tour of the following sites reveals that documentation "experts" have not yet agreed about MLA and APA formats for citing electronic information sources.

I recommend the Guffey site, the first listed.
www.westwords.com/guffey/documentation.html
www.columbia.edu/cu/cup/cgos/idx_basic.html
www.bedfordstmartins.com/online/citeappxa.html

This Colorado State University site has a well-organized guide to CBE style.
writing.colostate.edu/references/sources/cbe/index.cfm

This U of T site covers IEEE engineering style documentation format.
www.ecf.utoronto.ca/~writing/handbook-docum1b.html

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Chapter 9

The next three sites discuss summary writing:
www.coas.drexel.edu/humanities/faculty/thury/summary_writing.html
web.uvic.ca/wguide/Pages/MasterToc.html#Summaries
writing.colostate.edu/references/documents/standsum/index.cfm

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Chapter 10

The University of Toronto's Engineering Communication Centre has useful advice on using outlines and other aspects of effective writing. (Click on the appropriate sub-topic.)
www.ecf.utoronto.ca/~writing/handbook.html
www.plainlanguagenetwork.org/plaintrain/ClearAndEffectiveParagraphs.html
writing.colostate.edu/references/processes/organize/index.cfm

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Chapter 11

Many Web sites provide advice about writing clear prose and exercises to improve one's editing techniques. Here is a representative sampling, starting with the Plain English Network's site:
www.blm.gov/nhp/NPR/pe_toc.html
www.sheridanc.on.ca/~sherman/rap.dir/weeks1to4/Cutfog.html
andromeda.rutgers.edu/~jlynch/Writing/
www.io.com/~hcexres/tcm1603/acchtml/lists.html
www.io.com/~hcexres/tcm1603/acchtml/acctoc.html
europa.eu.int/comm/translation/en/ftfog/index.htm
www.sec.gov/pdf/handbook.pdf

Note: probably the most useful of the above sites are the last two, a site sponsored by the European Commission's Translation Service and the U.S. Securities and Exchange Commission's Plain Language Handbook.

The University of Victoria's Writer's Guide operates this extensive site covering numerous aspects of essay writing. Though this selection focuses primarily on scholastic writing, it still provides a helpful discussion of audience awareness.
web.uvic.ca/wguide/Pages/EssayWritingAud.html

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Chapter 12

The following Web sites are less commercial than most of those that deal with graphics.
www.arcm.com/illustra.html
members.aol.com/macbloom/
www.wcdd.com/dd/ddindex.html

The "New Arts of Persuasion" site shows strategies for displaying complex data.
condor.depaul.edu/~dsimpson/pers/complexdata2.html

Here's an excellent compilation of links to sites dealing with visual communication and rhetoric.
www.uiowa.edu/~commstud/resources/visual.html

Nathan Shedroff links to an amazing set of resources on interface design, information design, interaction design, multimedia, and visual design.
www.nathan.com/resources/

Two examples of a Gantt chart used to manage a project:
wps.ablongman.com/wps/media/objects/404/414115/ModelsTemplates/Chart1.pdf
wps.ablongman.com/wps/media/objects/404/414115/ModelsTemplates/Chart2.pdf

Want to work with photos that will be featured in your publications? Click on:
www.adobeevangelists.com/photoshop/index.html

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Chapter 13

Literally thousands of sites offer advice about web page design. Here are three:
www.makoa.org/web-design.htm
www.wpdfd.com
www.webstyleguide.com/

Jacci Howard Bear's site sells her desktop publishing services and also provides links to excellent advice re. margins, white space, and other aspects of document page design.
desktoppub.about.com/cs/basic/a/margins.html

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Chapter 14

The first site discusses operational definitions. The last two illustrate operational and categorical definitions of terms used in physics and in medicine.
www.kcmetro.cc.mo.us/longview/ctac/psychexer1.htm
www.lhup.edu/~dsimanek/glossary.htm
www.io.com/~hcexres/tcm1603/acchtml/def_ex.html

Here are examples of extended definitions.
rocktoroad.com/earth.html
nwalsh.com/docs/articles/xml/

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Chapter 15

The first of the following sites presents an excellent example of extended mechanism description.

Then the next two sites discuss how to write effective descriptions of mechanisms.
www.cisco.com/warp/public/cc/so/neso/voso/voip/ptelb_rg.html
jerz.setonhill.edu/writing/technical/mechanism.html
www.ecf.utoronto.ca/~writing/handbook-rhetoric.html

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Chapter 16

The Cisco site contains process description as well as mechanism description. The next site shows process descriptions from speculative science (evolution of a star) and computer software operation (true type fonts). The third site illustrates a set of instructions.
www.cisco.com/warp/public/cc/so/neso/voso/voip/ptelb_rg.html
www.microsoft.com/opentype/otspec/ttch01.htm
www.fishingnorthwest.com/flypterns.htm

These sites provide advice and examples of free on-line tutorials:
www.baycongroup.com/tutorials.htm
www.extropia.com/tutorials.html
www.w3schools.com
www.tutorials.com/
www.good-tutorials.com/
tutorials.findtutorials.com/

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Chapter 17

The first site explains why it's important to write readable, usable manuals. Peter Ring's Web site on user-friendly manuals is mostly commercial in nature, but it does contain a very useful list of free information sources. Jakob Nielsen's site discusses a variety of topics related to usable web sites and technical writing and the Society for Technical Communicators presents its views on usability. The last two sites focus on usability issues.
www.westworld.com/~ayale/TechWrtg.html
www.prc.dk/user-friendly-manuals/
www.useit.com/
www.stcsig.org/usability/
www.w3.org/WAI/
www.hfes.org/

The first site has a manual with standard PDF layout; the second features a manual that places a hyperlinked table of contents in the left margin.
pubs.nrc-cnrc.gc.ca/aic-journals/instruct/operations-manual.pdf
http://www.radisys.com/files/support_downloads/30901_002.PDF

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Chapter 18

First, you'll find the Canadian government site that provides RFPs for suppliers and contractors. Check out advice from The University of Toronto, The University of Wisconsin(its focus on grant proposals may be useful), and Brock University. Colorado State's site is easy to use.
contractscanada.gc.ca
www.ecf.utoronto.ca/~writing/handbook.html (click on the "On-line Handbook" link)
www.library.wisc.edu/libraries/Memorial/proposal.html
www.library.wisc.edu/libraries/Memorial/grants/proposal.html
writing.colostate.edu/references/documents/proposal/index.cfm

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Chapter 19

The first site lists technical reports on a commercial Web site. The next three take you to examples of technical reports, most of which have an analytical purpose. The final site, from Colorado State, gives report writing advice and an example.
www.hpl.hp.com/techreports/
www.cics.uvic.ca/climate/change/cimpact.htm
www.ec.gc.ca
www.epc-pcc.gc.ca/research/scie_tech/
writing.colostate.edu/references/documents/ce-trpt/index.cfm

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Chapter 20

There are no Weblinks for Chapter 20 at this time.

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Chapter 21

The sites discuss, and in some cases illustrate, a variety of job-related reports.
www.io.com/~hcexres/tcm1603/acchtml/progrepx2a_non.html
www.ecf.utoronto.ca/~writing/handbook-shrtrept.html
www.io.com/~hcexres/tcm1603/acchtml/progrep.html
jerz.setonhill.edu/writing/technical/reports/reports1.html

Here are some links to interesting material on single sourcing.
www.stc.org/intercom/PDFs/2002/200201_15-17.pdf
www.soltys.ca/techcomm/articles/the_joy_of_single-sourcing.html
www.stcsig.org/ss/articles062002/6_02_ss_Tools_article.htm
stcrmc.org/technicalities/april_may_2003/feature5.htm
www.techwr-l.com/techwhirl/magazine/technical/singlesourcing.html

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Chapter 22

Letters and memos:
www.ecf.utoronto.ca/~writing/handbook-memo.html

E-mail usage:
www.nrcan-rncan.gc.ca/em-ce/emgd-e.html
www.pimall.com/nais/n.pgp.faq.html
www.webfoot.com/advice/email.top.html
www.iab.net/standards/iab_email_guidelines.asp
www.privacy.gov.au/internet/email/
larve.net/people/hugo/2000/03/email
www.exec.gov.nl.ca/exec/treasury/itpolicy/email/email_guidelines.htm

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Chapter 23

Résumés: Hundreds of Internet sites dispense advice on résumé writing;

Rebecca Smith's site, www.eresumes.com, is particularly helpful regarding electronic résumés.
www.eresumes.com/
www.headhunter.net/jobseeker/index.html?iteid=cmhome
www.provenresumes.com
www.contractengineering.com
jerz.setonhill.edu/writing/technical/resume/index.html

Job market research:
www.monster.ca
www.workinfonet.ca
www.careeredge.org/
www.rileyis.com/report/index.html
www.cacee.com
www.canadajobsearch.ca
www.careerexchange.com

Cover letters:
jobsmart.org/tools/resume/cletters.html#Good
jerz.setonhill.edu/writing/technical/resume/cover-tips.html

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Chapter 24

Rice University's comprehensive guide to preparing and organizing speeches may prove useful.
www.ruf.rice.edu/~riceowl/oral_presentations.htm

Stanford has a very good guide to preparing visuals that accompany speeches.
www.stanford.edu/~kunie/visual/effective.html

Kansas University's Dr. Jeff Radel has extensive on-line tutorials for designing visuals and poster presentations:
www.kumc.edu/SAH/OTEd/jradel/Poster_Presentations/PstrStart.html
www.kumc.edu/SAH/OTEd/jradel/Effective_visuals/VisStrt.html

Advice on preparing speeches:
www.speeches.com/
www.eeicom.com/eye/shyness.html
jerz.setonhill.edu/writing/technical/oral.html

Technical talks:
www.cs.wisc.edu/~markhill/conference-talk.html

Planning meetings and speaking effectively:
www.effectivemeetings.com
www.meetingwizard.org/meetings/index.cfm
www.gov.on.ca/OMAFRA/english/rural/facts/96-039.htm
www.cbsc.org/sask/sbis/search/display.cfm?Code=5914&coll=SK_PROVBIS_E

Here's a PowerPoint presentation on single sourcing:
www.stcwestcoast.ca/conf/proceedings/track4/Inge%20Zegel%20STC%20Presentation.pdf

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Chapter 25

Designing Web pages is fully discussed in the many linked sites below:
trace.wisc.edu/world/web/
www.world-ready.com/readlist.htm
jerz.setonhill.edu/design/usability/index.html

These two sites present contrasting points of view on what's important in a Web site:
useit.com/alertbox/9710a.html
www.alistapart.com/articles/marsvenus/

The Society of Technical Communication publishes an electronic quarterly newsletter that helps technical communicators learn the latest developments in usability research and methodologies.
www.stcsig.org/usability/newsletter/

The World Wide Web Consortium (W3C) has begun addressing design standards in Web development to make Web pages more accessible to people with disabilities, including visual and hearing disabilities. Organizations are advocating strict adoption of these standards in all HTML design.
www.w3.org/WAI/

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